Monthly Archives: May 2017

1 out of 3 ain’t bad, apparently


To find a used car to buy before the Internet world we live in now, you would read the Trading Post or newspaper Classifieds and/or visit a good strip of multiple dealers close by so you didn’t have to run around too far.

Today it is so much easier to see all the cars for sale online in the one place but that in itself can make it somewhat harder as you second guess yourself and try to do everything to ensure you are getting a fair price.

I’ve just been through the car buying process again and can confirm that buying a car can still be hard work and stressful, even with all the information available today.

This was the process I recently went through.

The first step was to narrow down a few makes and models. I did that by searching through carsales, saving the cars in the member area, reviewing, culling and finally coming up with a model choice.

This part is definitely easier with lots of photos, information and great tools to help the search for the right car.

The second step was to visit a dealer to test drive the model I selected. As soon as got to the dealership another model jumped out as “car of interest” so I test drove both models. The new choice of model got the nod.

The third step was to get back onto carsales to find the right deal. I narrowed it down to three cars so I submitted enquiries on two of them as the third one was at the dealer I visited the previous weekend. Both dealers were prompt in contacting me which was great and I indicated to both that I would be visiting their dealership the coming Saturday.

The third step was to visit the dealer to check the cars out. I went out to the first dealer and headed into the new car sales as the car I had enquired on was listed on carsales as a new car demonstrator vehicle with a few thousand kms.

When I asked for the sales person I spoke to on the phone I was directed to the used car section. This was strange. Even stranger was the actual kms on the car – 27. Not 2,700, not 27,000, just 27. This was a new car. Being sold in the used car section. WTBH (What The Bloody Hell).

I asked the sales person the obvious question – Why? “The new car department is too busy so we are helping them out”, was the reply. It didn’t gel. I checked over the exterior of the car closely and found an obscure little divot that looked very much like a hail divot. This has to be why it is in the used car yard.

I asked the sales person if this car was a hail damaged car. “No, we don’t have hail damaged cars” was the response. I showed him the divot. He looked surprised, reiterated his answer, I questioned again so he said he’d check and waddled off to the office.

He came back five minutes later and said “Yeah, well it is a hail damage car. That’s why the price is so great. There’s only the one divot, it’s a new car in every aspect with the 5 year new car warranty, capped price services and all that”. Yes there’s only one divot, that we can see now. How many were fixed?

Ok, so 3 questions and 1 straight answer. Further to that, the car was advertised online as a new car demonstrator vehicle with a few thousand kms on the clock with no mention of it being a new car with hail damage. This is clearly misleading.

I ask the question now – which approach is better? To mislead and lie per my experience just described or to have advertised the car as “A great deal to be had, brand new car with minor hail damage, 5 year new car warranty, capped servicing, don’t miss out!”.

I don’t quite get it out but then again as I have had pointed out to me many times before, I’ve never actually sold a car (my previous cars sold themselves)


The things successful people do…..



“I exercise in the morning like nearly all the articles and blog posts I read……and I’m not getting more successful!”

First thing in the morning, is really the only part of the day that I fully control and own.

And what do I choose to do? Exercise. I love exercising in the morning, particularly before work.

Things come up during the day – meetings, calls, the unexpected but you control the start of the day and I find it a great way to start each day.

I can’t work it out though; I exercise in the morning like nearly all the articles and blog posts I read about “the things successful people do” and I’m not getting more successful!

I have my tongue firmly planted in my cheek here; yes I do exercise in the morning but no, I don’t do it because I think it will make me more successful.

Dwayne “The Rock” Johnson talks passionately through his social posts about getting up at 4am every day to hit the gym as his “anchor” and this is his edge over his competition. He urges everyone to find their “anchor” that works for them.

I love this quote from him – “We’re all busy, we’re all tired, we all got families to feed and work to get done. Whatever it is, find your anchor. Use it and and project it. It’ll help bring your balance in this crazy thing we call life. For the records, your anchor does NOT have to be weird shit like big heavy chains that look like they belong in the next SAW movie.”

I love the feeling of starting work having exercised, it is empowering – for me. I feel like I have something over my peers and people I’m dealing with because I’ve already worked hard before getting to the office.

It’s funny how people who like to sleep in or stay up late (is it the same thing?) are absolute in their belief that you accomplish more late at night. Then again I’m just as absolute that you get more done first thing in the morning because I control that time.

Two men said they’re Jesus, one of them must be right……..

Ironically enough, the most successful (from a status/financial perspective) people in business I have worked with closely have been night people and the opposite to me – up late with office hours of 9:05am to 7-8pm (and no morning workouts!).

But then again, what is successful? It is different for everyone as we all have different goals. For some it is status or money. For some it is just being happy and healthy. I’m pretty happy with what I’m doing and where I’m at so I think I’m successful. Some may disagree and that’s ok, we’re all different.

The main point here is not about exercising and it’s not about whether you get up early or stay up late, it’s about finding something that makes you feel good on a regular basis that can enhance you.

I’m getting better at finding, recognising and acknowledging what is important to me and ensuring that these things are given priority.

Maybe it’s because I exercise in the morning.

Maybe I need to exercise for longer.


Which carsales moves were most critical?


After an article I wrote a little while ago (6 moves that drove carsales) I was asked by a number of people “were there any one of these moves that if not made, could have been terminal for carsales?”.

The 6 moves I talked about were introducing Private Sellers, adopting the Sell Your Car Until Sold model for Privates, moving to the Lead Model for Dealers, Acquired Trader Assets (cars, bikes, boats, etc), creation of Mediamotive and the implementation of an All Car Search, all in chronological order.

It’s a really interesting question and really who knows; I’ll have an educated guess nonetheless remembering I was not in the carsales business for ANY of the 6 moves I talked about although I was very close in running DMi, an independent technology/data services provider working with carsales’ competitors.

I can safely say that if carsales hadn’t have introduced the Lead Model in 2002 they would have been in a lot of trouble and most probably terminal.

At the time they were one of 3-4 auto vertical sites with the same business model trying to make a dollar; none were profitable and carsales was the only business whose sole focus was the online auto vertical space.

Almost immediately the currency for ALL websites listing dealer cars online was the number of leads they delivered and because of this model and the actions around it (like the mandated use of Autogate Lead Management), carsales were delivering a minimum of 4-5 times the leads of their competitors.

They had differentiated themselves from their competitors with a profitable business model and had created the ultimate barrier to exit for dealers – they become an integral part of the process for dealers to sell cars.

carsales made the car buying process all about the car and not about who was selling it. This flew in the face of virtually every dealer at the time who were convinced it was their brand, the dealership, that drove the sale.

Do people really care who they buy a used car from? No, they care about getting the right car at a fair price. This was true then and holds true today.

So what about the other points? Well, there could be an argument mounted that if they hadn’t have introduced private sellers in 2000 they may not have made it to 2002 for the next two important moves.

When they introduced Sell Your Car Until Sold (also in 2002), there is no doubt that this pushed their private seller business to relative levels no other auto classified vertical site in the world has reached.

But the fact that this was done in the same year as the Lead Model makes it hard to say that if they hadn’t had made the move it could have been terminal. In isolation, yes.

As for the last 3 moves, no they would NOT have made carsales terminal had they not been made. These moves just helped to accelerate the business.

Acquiring the Trader assets was very nice, gave the company added breadth and strengthened their offering but if it wasn’t done, carsales was going nowhere.

Establishing Mediamotive has been fantastic for the business in terms of diversifying and maximising revenue but again, the business wouldn’t have been terminal.

Same with All Car Search; excellent differentiator and driver of sustained growth but not terminal if not done but did have high risk in terms of potentially reducing dealer leads in favour or private leads (this did not happen).

All 6 moves weren’t without a high degree of calculated risk even if they all wouldn’t have risked the company.

To reiterate, I wasn’t working with carsales for any of these moves but I was working with carsales’ competitors at the time and saw first hand the impact each move had on them.


Any Questions? No, I Know It All


It is fair to say that these days a company usually knows that they have to be a lot better equipped at bringing young people into the company with on-boarding programs, training and mentoring programs.

When I started my software development career it wasn’t quite that way.

I was one of two people hired as a trainee programmer many years ago. We had both very young and had graduated from the Control Data Institute with a Diploma in Computer Programming.

The software language we were hired to develop in was Pick (or D3 as it was later renamed), a multi-dimensional database language and a world away from the language we had learnt in our course, Cobol.

So for the first few days we were given Pick book and green screen access to a Pick system to “play around”. After a few days our manager said to the both of us “I want you to take the book home tonight and come back with any questions”.

The next morning I arrived at work with a whole list of questions which I was eager to ask about.

My new colleague was asked if she had any questions. “No”, she said. “You have no questions at all?”, our manager asked. “No, I know it all”.

We all know the person that actually thinks they know it all. When someone says or acts like they know it all, one of two things is at play: they are either over self confident or they have no confidence at all.

In this case I believe the latter was true; this person was no over confident. It was obvious she was a young girl lacking in the self confidence to be able to show that she needed some help combined with the fact that equality in the workplace wasn’t quite around in 1988.

I think back now with the benefit of hindsight, empathy, a greater appreciation of equality and wonder just how uncomfortable it would have been for her. I’m sure it hindered the experience of her entry into software development and the work force in general.

It wasn’t helped a few weeks alter when we were both mocked by a more senior software developer as I described in another post I wrote “I Think I Was Bullied“. I still wonder where that guy ended up.

Today we have much better understanding and appreciation for all types in the work environment to ensure they have all the help and tools to be successful. At carsales not only are we being proactive with a diversity programs, our mentoring program is fantastic for allowing all levels the opportunity to learn from more experienced people within the business.

Mentoring is a great initiative. As long as the mentor doesn’t think they know it all….